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COVID-19 Safety

Updated 14th November 2020

Introduction

It is our mission to offer the Cloud Twelve experience you know and love, whilst ensuring a Covid-19 safe environment. We are making changes to adhere to the standard government guidelines, these requirements and precautions are set to make sure you and our own teams are as safe as possible whilst still enjoying the Cloud Twelve experience for pleasure and whilst at work. For your reassurance, this document details exactly what those changes are, and we will continue to update and adapt based on government guidelines. We still may have a way to go until we return to complete normality, until then, we looked forward to having you back in Cloud Twelve and back on your Health and Wellness Journey.

Family Space Re-opening

As per the revised Government Legislation on 5th November 2020, we have confirmed with Kensington & Chelsea Council that our Family Space is able to stay in operation and we will re-open Saturday 14th November.

  • Opening hours Monday – Sunday 9am – 6pm.
  • Family Space Capacity is reduced to 10 members and 10 grownups in each booking slot. *Pre-booking is necessary. 
  • Guests and additional guardians are not encouraged across this time, however if there is availability on the day Reception will authorise this. 
  • A specially redeveloped educational program has been designed, with more art, music and active classes.
  • Morning booking slots: 9am-11am, 11am-1pm.
  • 1pm-2pm: Family Space then closes for one hour deep clean. 
  • Afternoon booking slots: 2pm-4pm, 4pm-6pm. 
  • In line with the legislation, the café will remain closed therefore there will be no Food and Beverage sold or available on the premises across this lockdown.
  • Please note: food of any kind cannot be consumed on the premises, this includes kids snacks. The only exception is baby formula, which is allowed.
  • As we will not be able to sell drinks, you must remember to bring your own bottle of water.
  • Masks are mandatory for all adults when entering the premises and also during their time in Family Space.
  • We will continue to check temperatures on arrival and we ask you to check into Track & Trace. 
  • If you have cold like symptoms we kindly ask you to stay in the safety of your home and not visit the Club. 
  • Personal Hygiene

  • A number of new Standard Operational Procedures have been implemented across all our business areas to ensure compliance to the new regulations.
  • All team members have been asked to wash their hands every 30 minutes for a minimum of 20 seconds with soap and water.
  • We have created a number of sanitising stations around the club at entrances and at key touch points.
  • Our guests are encouraged to use the sanitising stations upon arrival.
  • Our team's personal hygiene has always been important for us but more so going though this challenging time, therefore our employees bring their clean work clothes and shoes in a sealed bag and change upon arrival from their clothes used to travel to work.
  • The Government's safely travel guides have been shared with all the team members.
  • Gloves and PPE have been provided to all team members and their use has been implemented as per the Government's guidelines.
  • A special designated PPE disposal station is available within the Club's premises.
  • Site Hygiene

  • The AC filters have been changed throughout the Club to promote a more effective air flow within the premies.
  • All high frequency contact surfaces (banisters, door handles, work tops and desks) are regimentally cleaned and sanitised every 30 minutes and a daily record is kept on site.
  • Surfaces are being cleaned with disposable products. Our teams have been briefed on how to correctly and safely use all the cleaning supplies according to the manufacture's guidance.
  • Our laundry services have been increased in order not to have large amounts of laundry on site.
  • The laundry bins are being routinely disinfected.
  • Our washrooms are being cleaned every 30 minutes paying particular attention to the frequently touched areas and surfaces and a record is kept on site.
  • Hand washing is implemented in accordance with the hand washing guidance after using any cleaning products.
  • All areas used to perform treatments are being deep cleaned after each client.
  • PPE

  • Our teams have been provided with the Government's recommended personal protective equipment and have been instructed to follow the guidance in order to maintain safety.
  • PPE is being disposed of in a safe manner via the PPE disposal unit in the club and collected by a dedicated PPE collection service.
  • PPE will be available and can be provided on site for guests if needed.
  • Team Health

  • The physical, emotional and mental wellbeing of our teams has always been a top priority within the Cloud Twelve family.
  • Our back to work strategy has been developed according to the Government's guidelines and implemented with our values at its core: wellbeing, compassion and togetherness.
  • Part of our team is still working from home, where possible.
  • We are providing personal mental and emotional well-being support for employees that are still furloughed or working form home.
  • Regular communications are being maintained between all employees through our weekly online catch ups.
  • Back to work forms, training and support has been implemented as part of the 'restarting work procedure'.
  • Team Well-being

  • Temperature checks using non - contact thermometers are being carried out at the building entrance. Daily records of this will be kept and stored on site.
  • Any team member or guest recording a temperature above 37.5 degrees will be asked to return home and follow the Government's selfisolation guidelines if other COVID-19 symptoms are experienced.
  • Any team member who demonstrates COVID-19 symptoms will be instructed to return or stay home and self-isolate for 7 days in accordance with the current guidelines.
  • Employees living in a household with someone that has COVID-19 symptoms must notify their managers and they will be asked to self-isolate for 14 days in line with the Government's guidelines.
  • Could Twelve's main goal is to make all empolyees feel secure and protected offering as much support as needed.
  • Immune boosing tinctures, teas and vinegar have been made available in house by our CEO and naturopath Jenya Di Pierro.
  • Social Distancing

  • Start and Finish times will be staggered where possible to avoid congestion. 
  • Client appointments are staggered to ensure social distancing can be practiced.
  • All employees have been instructed to maintain a safe distance at all times.
  • Employees and guests will be encouraged to social distance when and where possible.
  • Break areas are being routinely cleaned as with all areas of the Club, they are also stocked with sanitation products for the staff. We have also created 'team bubbles' to minimise the amount of mixing between staff members in break areas.
  • All floors and hard surfaces are being cleaned with antibacterial products.
  • We encourage our teams to take their breaks outside if possible following social distancing measures.
  • Some areas will have a limited amount of people at the same times.
  • We are only taking contacless payments throughout the premises.
  • Deliveries are being handled safely at the entrace and will be placed only in a designated space.
  • Communications

  • Our email communications have been updated to include relevant information in regards to bookings.
  • Our team members will be available to discuss any personal concerns over the phone prior to appointments.
  • This document will remain on the website for reference and is updated when new Government information will be released.
  • Guests with COVID-19 symptoms will be asked not to visit.
  • Spa

  • The eco-friendly compostable, one time use, Scrummi towels used throughout our premises guarantee a 100% hygienic product.
  • All therapists will be wearing the Government recommended PPE.
  • All treatment procedures have been upgraded to include a deep clean before and after each client.
  • Safety measures have been implemented throughout the space to ensure that social distancing will be practiced, where possible.
  • Our team members are trained to safely use our cleaning products.
  • A new procedure has been implemented to make sure that the team is safely handling the bathrobes and clean linen using the appropriate PPE.
  • Lockers will be deep cleaned and sanitised after each client.
  • The changing rooms, changing rooms facilities and showers are being cleaned regimentally every 30 minutes or after each client where possible.
  • Safety signage has been displayed at key points within the Spa area.
  • Appropriate social distancing is encouraged within the relaxation area and regimental cleaning has been implemented.
  • Salon

  • The eco-friendly compostable, one time use, Scrummi towels used throughout our premises guarantee a 100% hygienic product.
  • All team members will be wearing the Government recommended PPE.
  • All stations, worktops and utensils used within the appointment time will be deeply cleaned and sanitised after each client.
  • Safety measures have been implemented throughout the space to ensure that social distancing will be practiced where possible.
  • Our team members are trained to safely use our cleaning products.
  • New procedures have been implemented to make sure that the team is safely handling the protective single use gowns and laundry using the appropriate PPE.
  • The facilities are regimentally cleaned every 30 minutes or after each client where possible.
  • Safety signage has been displayed at key points within the Salon area.
  • Appropriate social distancing is encouraged within the space and regimental cleaning has been implemented.